Return Policy

My mission is to provide you with a fully functional retro product.

These products are old and can fail at any time. I fully test the products I place on my site for purchase prior to advertising them, however, I will test the product prior to shipping to ensure it is functional and as advertised. 

If you are not satisfied with the product for any reason or it does not function upon receipt, I will gladly refund you the purchase price including shipping back to me upon return of the product and all bundled products originally shipped within 30 days of delivery of the product with the following exceptions:

1. Obvious damage by the purchaser (not including shipping). If the product was damaged during shipping notify me immediately so that I can invoke shipping insurance. 

2. Supplying power to the device using a power supply with incorrect voltage or polarity. For example, an original Commodore 64 power supply that has failed and damages chips on the 5-volt rail due to high voltage. This is why I strongly recommend using a modern C64 power supply and/or a "power saver" device to protect the board from over voltage conditions. 

3. Utilization of the device, modifications, alterations, or attachments to the device not intended for the device. 

Failures of the device after 30 days of delivery are not subject to return or refund.

When contacting me for a return and refund (within 30 days) or a future repair of a product you purchased from FlashBack Fix please include the date of purchase and serial number on the outside of the device so that I can cross reference it with the data on the original testing and recorded specifications of the product at the time of original shipment. Do not return or send the product back without notifying and confirming with me first so that I can prepare the refund (within 30 days) or confirm the capacity and expected timeframe to perform a diagnostic and repair of the device (after 30 days, or if sending in a non-purchased item for repair). 

Please note that product substitution is not available as each of the products have different specifications based on their age, value, and components. 

Items bundled with the purchase such as AV cables, adapters, drives, joysticks, and power supplies are not subject to individual repair or refund except within 30 days of original delivery. FlashBack Fix reserves the right to replace failed bundled items with substitute items of similar performance and value depending on availability within 30 days of delivery or refund a proportionate value of the bundled item based on market value if the product is not available. These bundled items are not subject to refund after 30 days of delivery. 

My goal is simple, I would like you to be extremely satisfied with the product as tested and advertised and experience an exceptional retro experience. 

To contact me use the contact form page or email me at info@flashbackfix.com